Behind the ER Doors at Regional West

In this episode of the We Are Regional West podcast, host Julie Franklin explores the workings of the Emergency Department with emergency medicine physician Dr. Troy Dean and Clinical Coordinator nurse practitioner Alice Fillingham. The discussion highlights the processes for patient intake, the challenges faced by employees, and the high standards maintained by the Regional West Emergency Department. They delve into the various ways patients arrive at the ER, the prioritization of care, the importance of emotional support for employees, and significant achievements such as the Quest for Excellence Award. The team emphasizes their commitment to providing top‐notch care and the collaboration with other regional hospitals.

00:35 Meet the Emergency Department Team

01:02 Patient Intake and Emergency Care

03:14 Managing Emergencies and Patient Prioritization

04:30 Conditions for ER Visits vs. Urgent Care

05:37 ER Process and Patient Care

08:47 Award-Winning Emergency Services

12:02 Emotional Support for ER Staff

13:59 Final Thoughts and Patient Assurance