St. Paul's Cathedral is one of the most well-known buildings in the world. It has a rich history and serves many varied purposes, from Royal services to a place of sanctuary and a highly prioritised destination for international tourists. In this episode, host Tom Dawson speaks to St. Paul's Director of Visitor Experience, Sandra Lynes Timbrell.

After a tour of the building, Tom and Sandra settle in the Chapter House - where most of the offices that run St. Paul's are located - to discuss everything there is to know about the operation behind this iconic landmark.

They discuss a huge variety of subjects... from the unique management structure of St. Paul's (which combines religious and business inputs), to the re-shaping of the international tourist market post-COVID. A key theme that shines through is Sandra's focus on innovation and a can-do attitude to embracing new commercial opportunities.

There are useful lessons and insights here for anyone working with a variety of stakeholders and trying to take an enterprising approach to opening up new revenue streams.

The Arts & Culture Podcast seeks out and shares best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.

Host Tom Dawson is COO for the Association for Cultural Enterprises.

https://culturalenterprises.org.uk/