It’s apparent from the get go that Bri Vernon-Cox is passionate about eCommerce. As eCommerce Manager for Bunzl Safety, Bri’s got an amazing wealth of knowledge and insight into the differences between B2B and B2C, and she really gets what makes B2B so special. In episode 8, Andrew interviews Bri about her approach to customer care, essential B2B functionality like PunchOut, and her experience bringing the whole business along for the eCommerce ride. Covering topics like custom catalogues, order approvals, order tracking, and customised products, Andrew and Bri discuss the kind of rich online functionality that allows Bunzl to provide exceptional service and care to its customers.