While most people only see the audit day itself, this episode is about the bit that happens quietly in the background. Jen Knowles talks through what she actually does in the back office to get ISO audit dates booked, keep the admin moving and stop paperwork turning into a mess. Given the number of organisations that get stuck on chasing dates, certificates and emails, this is a practical look at the scheduling and coordination that keeps ISO certification ticking over.We cover how audit dates get arranged, what information certification bodies typically need, the common hold-ups that slow everything down and a few simple habits that keep records, reminders and follow-ups under control. Short, useful and very much the behind-the-scenes view.