In the emergency room, healthcare providers expect the unexpected ... everything from a broken toe to a sudden life-and-death crisis. In this episode of "The Best of Health," we go behind the scenes of the ER to find out what this challenging, fast-paced environment is really like.

Our guest is Vanessa Cameron -- a nursing professional development specialist at Confluence Health -- who answers several questions about the inner workings of the ER.

• What is a typical day like for healthcare providers in the ER?
• Which personality traits actually help ER workers thrive under stress?
• How do ER workers determine the level of care to give a patient?
• Who cares for the caregivers?
• How do ER workers cope with their stress?
• When considering sympathy vs. empathy, how do ER workers control their emotions in order to make sound medical decisions and provide the best possible care?

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