During a very busy eCommerce shopping season, there’s an equally busy system running behind the scenes: returns. Last year’s National Returns Day shattered previous records, with holiday shoppers returning 1.9 million packages. How did retailers prepare for this massive influx and what happens to your purchase once you’ve returned it? David Sobie, CEO and co-founder of Happy Returns, has all of the answers on this week’s episode. Join host and Thomas Director of Audience Development Cathy Ma for a deep dive into how Happy Returns is disrupting the logistics industry in efficiency, sustainability, and customer experience, especially in a new era of eCommerce fueled by COVID-19.

Resources:

Learn more about Happy Returns’ reverse logistics solutions:

https://happyreturns.com/

This Reverse Logistics Startup Wants to Make Returns Less Stressful [Thomas Insights]

https://www.thomasnet.com/insights/this-reverse-logistics-startup-wants-to-make-returns-less-stressful-q-a-interview/

Returned Goods Have $350 Billion Impact on E-commerce (Report) [Thomas Insights]

https://www.thomasnet.com/insights/ease-of-returns-process-has-major-impact-on-how-consumers-judge-companies/