Creating Unforgettable Experiences: The Journey of Jackie Botelho, Founder of ABC VIP

In this exciting episode, we delve deep into the world of experiential concierge services with Jackie Botelho, founder of ABC VIP and Botelho. Jackie shares her unique approach to creating unforgettable experiences, focusing on the difference between transactional, lifestyle, and experiential concierge services. She discusses her journey from sales to founding her concierge business; the importance of building strong relationships with vendors; creating extraordinarily memorable moments for clients; and, her vision for expanding her services across different cities. Jackie emphasizes the value of personalized, curated experiences and the human touch in hospitality. Join us as we explore how Jackie turned her passion for people and sales into a thriving business that prioritizes client satisfaction and exceptional service.

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I’m Dian Griesel, Ph.D. aka @SilverDisobedience to my hundreds of thousands of monthly blog readers. You can learn more about me here:   ⁠https://diangriesel.com⁠ 

But for starters…I am a perception analyst, counselor, hypnotherapist, author of 16 books and a Wilhelmina model.

For 30 years I have helped my clients to achieve greater understanding as to how perceptions impact everything we do whether personally or professionally.

This episode was recorded in collaboration with The Manhattan Center, New York City, New York.

Show Run: 00:00 Introduction to Today's Exciting Episode

00:26 Meet Jackie Botelho: The Experiential Concierge

00:46 Defining the Modern Concierge

02:35 Building Strong Relationships and Networks

05:19 Jackie's Journey: From Sales to Concierge

10:35 Starting A-B-C-V-I-P and Early Challenges

14:46 Creating Unique Experiences and Overcoming Obstacles

25:33 Expanding Hospitality Services Globally

27:05 Building a Network of Local Concierges

28:47 Launching in Multiple Cities

29:36 The Importance of Taking Vacations

31:02 Creating a Membership Network

34:08 Shifts in Event Planning and Client Preferences

41:02 The Future of Entertainment and AI

47:47 Final Thoughts and Advice for Entrepreneurs