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In this episode, Dr. Kerl welcomes Rachel Turner, a credentialed veterinary technician and one of the managers of virtual care services for VCA. Rachel shares her journey in veterinary medicine, from starting as a part-time veterinary technician to joining the virtual care team at VCA. She discusses VCA Live Chat, which supports our clients through medical triage and education 24 hours every day. Rachel also highlights the qualities she looks for in team members and the resources available to virtual care technicians, such as the Knowledge Base. 

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