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Behind the Service Desk with Tyler Cameron: Empathy Meets Execution (Episode 33)
In this episode of Unraveling IT, Garrett Wiesenberg welcomes Tyler Cameron, Senior Service Desk Manager at Corsica Technologies, for a candid conversation about the real-world challenges and principles behind top-tier IT service.
From managing outages to handling high-stakes incidents, Tyler shares how his team maintains consistency and client trust by leading with empathy and intentional communication. They discuss how internal coordination—across departments like project services and account management—impacts customer experience, and how businesses can apply similar tactics to improve their own support structures.
Don’t miss this behind-the-scenes look at what it takes to run a responsive, client-focused IT support operation.
Key Takeaways:
• How service desk teams handle pressure, fire drills, and outages
• Why communication is often the missing piece in IT service breakdowns
• Strategies to unify departments and improve client satisfaction
• Tips for creating flexible, tactical response teams in a fast-paced environment
• The value of empathy and leadership in IT operations
Ready to navigate the technology landscape with confidence? Connect with Corsica’s expert consultants for a tailored guide to your unique solutions. Start your journey today.
📣 Follow us on LinkedIn, Facebook, and Twitter!
And check out our company website at corsicatech.com
View all episodes
By Corsica TechnologiesIn this episode of Unraveling IT, Garrett Wiesenberg welcomes Tyler Cameron, Senior Service Desk Manager at Corsica Technologies, for a candid conversation about the real-world challenges and principles behind top-tier IT service.
From managing outages to handling high-stakes incidents, Tyler shares how his team maintains consistency and client trust by leading with empathy and intentional communication. They discuss how internal coordination—across departments like project services and account management—impacts customer experience, and how businesses can apply similar tactics to improve their own support structures.
Don’t miss this behind-the-scenes look at what it takes to run a responsive, client-focused IT support operation.
Key Takeaways:
• How service desk teams handle pressure, fire drills, and outages
• Why communication is often the missing piece in IT service breakdowns
• Strategies to unify departments and improve client satisfaction
• Tips for creating flexible, tactical response teams in a fast-paced environment
• The value of empathy and leadership in IT operations
Ready to navigate the technology landscape with confidence? Connect with Corsica’s expert consultants for a tailored guide to your unique solutions. Start your journey today.
📣 Follow us on LinkedIn, Facebook, and Twitter!
And check out our company website at corsicatech.com