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Why are companies not changing the small stuff that makes the big difference for customers? Sandro Schindler is a customer experience expert. He shares with us what's truly important when it comes to creating an excellent customer journey.
By Sina Mehl, Daniel Marti, Kai ChristenWhy are companies not changing the small stuff that makes the big difference for customers? Sandro Schindler is a customer experience expert. He shares with us what's truly important when it comes to creating an excellent customer journey.