Dr. Jennifer Wolford, pediatrician at the Child Advocacy Center at UPMC’s Children’s Hospital, and Dr. Matthew Valente, pediatrician and pediatric hospitalist at UPMC’s Children’s Hospital discuss kids with complex care needs – how the medical world defines complex care cases, and more importantly, how having complex medical needs can impact the child and the family. Medical professionals (and social service providers) play key roles in the lives of these families.