Passionate hospitality duo Hamish Watts and Ben Carroll from Applejack have always thrived on challenging the status quo.

But what happens when a pandemic turns the status quo on its head?

These two leaders thrived by making some tough calls including rejecting the trend towards take-away meals from their venues, getting creative about staff engagement and motivation (including introducing a new staff benefits package) and a decision for complete transparency with the team about the real state of business finances. 

The result? Renewed purpose, gratitude and even business growth - acquiring one of Sydney's most renowned pubs in the middle of an industry lock-down. 

To find out more, listen in to this episode of Heart and Hustle.

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