Steve and Jordan talk with Ben Granger using technology to understand and influence employee attitudes, engagement and commitment. The Chief Workplace Psychologist at Qualtrics, Ben is a pioneer and leading expert in the use of technology and data to understand and act on employee experience, perceptions, and attitudes. We go much deeper into the true purpose of employee listening technology and the fact that the way in which organizations operationalize employee matters a great deal. Some things we cover:

+ Why trust is at the heart of the employee experience

+ The difference between employee listening and monitoring. The former build trust and the latter often does the opposite. 

+ Employee listening is about honest conversations. When we conflate this with evaluation listening data becomes corrupted

We also learn what nutria rats are and what nutria rats have to do with employee listening.