In this week's adventure:

From actor to marketing to HubSpot, Ben Kelley talks to us about his experience as an onboarding specialist and the importance of good first impressions with friction-free customer onboarding.

Key Takeaways:

• Self-care is a big part of the Customer-First-Mentality. 
• Engaging with your current customers is the best way to improve your processes, product offerings, etc.
• Reviewing specific metrics helps your team focus on specific goals. 
• Most numbers have unique and actionable stories behind them - it is key to understand both.

Our question of the week is: How do you onboard your customers? How do you onboard your employees?
Take a moment to engage in this conversation so we can learn from each other. 

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New Podcast episodes are posted on Wednesdays.