The Digital Accessibility Podcast – Ben Ogilvie

In this episode of The Digital Accessibility Podcast, Joe James is joined by Ben Ogilvie, Head of Accessibility at ArcTouch. With a background in software engineering and a career spanning both in-house and agency roles, Ben shares his thoughtful, systems-driven approach to scaling accessibility in complex digital environments.

Now leading accessibility at ArcTouch, a global design and development agency, Ben supports teams and clients in embedding inclusive design practices across product lifecycles.

We discuss:

• Transitioning from engineering to accessibility: How Ben’s development background helped him spot systemic accessibility issues early on and shaped his pragmatic approach.
• What makes accessibility sustainable: From patterns and tooling to strategy and documentation, Ben shares the foundational elements that make accessibility scalable.
• The role of agencies in accessibility maturity: How ArcTouch collaborates with clients to raise internal capability and shift accessibility left.
• Balancing perfection with progress: The importance of enabling teams, prioritising pragmatism, and avoiding "all-or-nothing" thinking in accessibility.
• Advice for aspiring accessibility leaders: How to gain traction, work across functions, and stay grounded in the work that matters.

Whether you’re part of an in-house team or a digital agency, this episode offers clear thinking and grounded strategies for scaling accessibility with purpose and clarity.

Follow Ben Ogilvie:

LinkedIn: https://www.linkedin.com/in/benogilvie/

Follow Joe James:

LinkedIn: https://www.linkedin.com/in/joeajames/

Twitter (X): https://twitter.com/A11yJoe

YouTube: https://www.youtube.com/@PCRDigital

Visit PCR Digital:

https://www.pcrdigital.com/