SaaSMe Unfiltered: The SaaS Management Podcast

Ben Pippenger: SaaS Management Insights to Drive Business Impact in 2023


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Growth at all costs. Sounded great at the time, right? Now that we’re staring down economic uncertainty, we’re seeing companies go back to business fundamentals. Grow smart, accomplish more with less.

At Zylo, we’ve long known that SaaS management is paramount to enabling this mindset. And will be even more crucial to driving business impact in 2023. From doubling down on cost-saving initiatives to helping employees be more efficient with the tools they use.

To understand why, we examined trends in our 2023 SaaS Management Index – sourced from more than $30B in SaaS spend under management. In this episode, Ben Pippenger explains what it all means for your business and SaaS management journey.


Key Takeaways:

  • [00:05 - 01:59] Cory introduces Meredith Albertson, your new co-host!
  • [02:45 - 03:33] Zylo's 2023 SaaS Management Index Report
  • [03:43 - 05:24] Talking SMI highlights and insights from Ben Pippenger
  • [05:29 - 07:25] SaaS growth trajectory and trends in buying habits in the current world environment
  • [07:31 - 11:26] Unmonitored SaaS spend can become a huge problem, even with the best intentions
  • [11:28 - 13:27] Visibility and the optimization engine
  • [13:30 - 14:30] A reckoning in post-pandemic SaaS spending and uncertainty?
  • [14:35 - 16:44] Ben's "oh shit" moment with Salesforce and tools for editing cat content
  • [16:47 - 19:33] Optimization opportunities, and what the average companies SaaS stack looks like?
  • [19:39 - 23:14] Without an SMP companies are overspending on SaaS by 25%, and how to find those optimization opportunities through licenses and cost-savings
  • [23:19 - 26:09] Making insights actionable, and what the SMI data says about renewals
  • [26:10 - 29:23] Renewals are an opportunity to impact the business' bottom line, and common mistakes in the process
  • [29:26 - 32:12] SaaS Management is a team sport, and how a SaaS management problem puts you in the driver's seat
  • [32:13 - 34:56] Freedom of a framework concept, aka dealing with Shadow IT
  • [34:59 - 36:04] Why aren't leaders prioritizing the risks associated with shadow IT?
  • [36:06 - 40:04] Providing a great experience as part of the overall IT governance strategy
  • [40:05 - 42:55] This is your opportunity to save millions of dollars
  • [42:57 - 46:14] Rapid Fire
...more
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SaaSMe Unfiltered: The SaaS Management PodcastBy Zylo

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