Join Daniel Rayner and Heath Kingham, Business Analyst at BT Financial Group, as they discuss all areas of business process management.

✅ How do you get buy-in from the process practitioners to BPM?

✅ Why is governance particularly important when it comes to automation?

✅ What do you need to keep in mind when changing the customer journey?

These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM in an organisation. Tune in for great advice on how to identify when a process needs improving!

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