In this episode of A Side of Data, I interview Jan Mendling about the use of process mining in business process management (BPM) initiatives. We talk about where the real benefit of process mining is when applied to real-world processes and where the limit is.

Jan is a professor at Vienna University of economics and business. He is a successful researcher in the field of information systems, business process management, and process mining, with over 400 research articles published. One of his famous works is 7 process modeling guidelines. He coauthored books, such as Wirtschaftsinformatik and Fundamentals of business process management, the latter is used as a textbook in over 230 educational institutions around the world.

We talk about:

2:00 What is bpm, what processes are and why they need to be managed

7:00 What are information systems

8:00 What is process mining - how the data from information systems is now useful

11:00 Process mining helps accomplish BPM objectives

14:00 How process mining helps process analysts

17:30 Is just seeing how the processes are important? How does it help process analyst. How can you justify price of process mining software?

25:00 Continuous monitoring and auditing with process mining (improvement projects)

27:00 Innovation vs incremental process improvement

34:00 Is there anything that process mining still cannot do in helping BPM?

37:00 Case study with an example of a customer loans

40:30 AB testing of business processes

43:00 What is the future of BPM vs process mining

46:00 is process mining only applicable in BPM scenario?

48:00 Resource recommendations to start with PM and BPM

Jan's page:

http://www.mendling.com/

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