James and Katherine discuss Software as a Service (SaaS) software in a world where public transport agencies face increasing pressure to modernise their services, improve operational efficiency, and provide better customer experiences. 

Many agencies are turning to software to manage complex logistics, scheduling, ticketing, and real-time information delivery to achieve this. One of the most popular software models is SaaS, which provides cloud-based solutions that can be accessed via the internet. However, SaaS is not the only option on the table—custom-built or bespoke software solutions also offer an alternative. In this post, we’ll dive into the benefits of SaaS software for public transport agencies and compare it to building custom software solutions.