Asking for information is an important aspect of business communication. It is especially important to be clear and direct while seeking information over the telephone, since not being face-to-face with the speaker may cause misunderstandings or mistakes in noting down details. Additionally, it is also important to verify or confirm the details that we receive, so that we can be sure that we have got the correct information.

You are now going to listen to a dialogue between Violet, the receptionist of a library, and Ryan, a potential member who has called in to ask about the process of getting a membership.