Entertaining is considered an important aspect of business communication. Not all professional interactions take place in an office environment, and knowing how to entertain business associates in informal environments, such as in bars and restaurants, is an important part of the communication process.

While communication with clients in social settings is not as structured as that in professional settings, it does have its unwritten rules about etiquette and language usage. Since different social settings require different aspects of communication, it’s a good idea to know what to say and how to behave in such situations.

You are now going to listen to a dialogue between Sheila, a consultant in Mumbai, and Jeremy, a British client with Sheila’s company who is visiting the city.