Today, we have a compilation episode with my favorite question. I always ask this question at the end of the episode, which is, Hey, if you were to change one thing in fintech that could have the most impact to customers, colleagues, and investors, what would that be?

The immediate response from almost everyone is. That's a tough question, Monica. So today let's hear what our guest had to say in 2023.

Here you go! The top 11 from 2023 💥

👉Put customers at the Heart of what you do, not the centre, by Gregor Mowat at Loqbox

👉 Get rid of acronyms to be more inclusive and help people understand. Why would you want your team to be confused?... by Fliss Berridge at Ordo

👉 Change onboarding -- help people understand why this information is being collected and then accept all official IDs available, by David Wachira, PhD at Waya

👉 Acknowledge that FinTechs and Banks are different and with different strengths... then find ways to work better together. 2024 is ready for partnerships! by Ara Abrahamyan at Cognaize

👉Making a positive impact always needs to be at the center and remember we are in business, ask yourself... is this a solution that people want to pay for? by Marijke Koninckx at BankiFi

👉Use open banking, open finance, open data to have a effect on society and economy --> Create the right foundations to remove the big cost barriers of the banking industry of today, by Huw Davies at Ozone API

👉 Really think about customer experience. Deep be care about it, that really makes a difference, by Ken Hart at Snowdrop Solutions

👉 Build products thinking of solving everyday customer problems, by Iliana de Silva at techreo

👉 When selecting partners, create efficient due diligence procedures to evaluate the best fit, key word, efficient, by Svitlanka Sergiichuk Romaniuk at Neofin solutions

👉Think sustainability. Do I really have to push to squeeze the last droplet out of the lemon? Or is it also sufficient if I only get three droplets out of that lemon and leave the rest to us?... this applies to business travel too, by Christian Lehringer at COPECTO GmbH

👉 Have fintech companies and financial institutions partner with governments to promote financial lives and financial education within schools since, from the beginning, when people are kids, by Eduardo Moore at Clara

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Let’s dive into it!

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Questions:

1. How to put customers at heart of FinTech?
2. What is the impact of acronyms on team inclusion?
3. How to improve onboarding for financial inclusion?
4. What are differences between FinTechs and banks?
5. How to create viable business with positive impact?
6. What is role of open banking in society transformation?
7. How to think deeply about customer experience?
8. How to build products solving everyday problems?
9. What is efficient due diligence for partner selection?
10. How to think about sustainability in FinTech?
11. What is role of financial education in schools?
12. How to make onboarding more inclusive?
13. What are best practices for customer-centric FinTech?
14. How to eliminate barriers to financial services?
15. What is democratization of financial services?
16. How to balance profit and positive impact?
17. What are cost barriers in banking industry?
18. How to improve consumer experience in FinTech?
19. What is long-term customer value thinking?
20. How to create partnerships between FinTechs and banks?

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Production and marketing by Monica Millares. For inquiries about coaching, collabs, sponsoring the podcast or creating or editing your podcast email Monica at [email protected]

Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.