In this special year-end episode of the Everyday Business Problems podcast, Dave Crysler revisits some of the most impactful moments from 2024. From finding the balance in quality management to eliminating downtime, Dave reflects on lessons learned and shares insights into creating sustainable improvement across various business functions. This episode features highlights from earlier conversations, offering practical advice for business leaders and operators alike.

What You'll Discover:

• The importance of balancing cost and customer value in quality management.
• How zero defects can apply to both product and service-based businesses.
• The role of leadership in creating cultures that foster continuous improvement.
• Key takeaways from the 8 wastes of lean manufacturing and how to apply them in non-manufacturing settings.
• Practical examples of how businesses can use cycles of improvement to drive efficiency and eliminate downtime.
• Why leadership with empathy and care leads to higher productivity and employee engagement.