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Best Practices for Your Contact Center Stack
The future of contact centers is here, and it's all about integrating cutting-edge technologies to improve efficiency and customer satisfaction.
In this episode, Nick Mulholland sits down with Fred Stacey, CEO of Cloud Tech Gurus, to explore best practices for optimizing contact centers. They cover everything from integrating new technologies to the complexities of modern call centers. Fred also shares insights on AI integration and how to keep your systems running smoothly.
Learn how companies are updating legacy systems, improving customer interactions, and streamlining operations with the right technology.
Subscribe, like, and follow us to catch all our upcoming episodes, and don't miss our exclusive events, where IT decision-makers come together to network and have fun.
Join upcoming Tech-Gofer events here:
https://tech-gofer.com/event/
————————————————————————————————
Fred Stacey brings nearly 30 years of expertise as a user, buyer, implementer, trainer, and leader in the Contact Center software industry, offering unparalleled insights into technology acquisition strategies. A firm believer in the Entrepreneur's Operating System (EOS) by Geno Wickman, Fred applies this model to build scalable and effective businesses. Through Cloud Tech Gurus, he unites industry-leading consulting groups with cutting-edge SaaS solutions to address the challenges faced by contact center and customer experience buyers. Specializing in #CCaaS, #AI, #WFM, #WFO, #AgentAssist, and other advanced technologies, Fred Stacey is a pivotal figure in enhancing customer experience and optimizing contact center operations.
LinkedIn: https://www.linkedin.com/in/fredstaceyaincx/
https://www.linkedin.com/company/cloudtechgurus/
Twitter: https://x.com/ctgurus
Website: https://www.cloudtechgurus.com/
Facebook: https://www.facebook.com/cloudtechgurus/
————————————————————————————————
Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
LinkedIn: https://www.linkedin.com/in/nickmulholland/
https://www.linkedin.com/company/tech-gofer/
View all episodes
By Nick MulhollandThe future of contact centers is here, and it's all about integrating cutting-edge technologies to improve efficiency and customer satisfaction.
In this episode, Nick Mulholland sits down with Fred Stacey, CEO of Cloud Tech Gurus, to explore best practices for optimizing contact centers. They cover everything from integrating new technologies to the complexities of modern call centers. Fred also shares insights on AI integration and how to keep your systems running smoothly.
Learn how companies are updating legacy systems, improving customer interactions, and streamlining operations with the right technology.
Subscribe, like, and follow us to catch all our upcoming episodes, and don't miss our exclusive events, where IT decision-makers come together to network and have fun.
Join upcoming Tech-Gofer events here:
https://tech-gofer.com/event/
————————————————————————————————
Fred Stacey brings nearly 30 years of expertise as a user, buyer, implementer, trainer, and leader in the Contact Center software industry, offering unparalleled insights into technology acquisition strategies. A firm believer in the Entrepreneur's Operating System (EOS) by Geno Wickman, Fred applies this model to build scalable and effective businesses. Through Cloud Tech Gurus, he unites industry-leading consulting groups with cutting-edge SaaS solutions to address the challenges faced by contact center and customer experience buyers. Specializing in #CCaaS, #AI, #WFM, #WFO, #AgentAssist, and other advanced technologies, Fred Stacey is a pivotal figure in enhancing customer experience and optimizing contact center operations.
LinkedIn: https://www.linkedin.com/in/fredstaceyaincx/
https://www.linkedin.com/company/cloudtechgurus/
Twitter: https://x.com/ctgurus
Website: https://www.cloudtechgurus.com/
Facebook: https://www.facebook.com/cloudtechgurus/
————————————————————————————————
Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
LinkedIn: https://www.linkedin.com/in/nickmulholland/
https://www.linkedin.com/company/tech-gofer/