<p>Vickie Schutze and Amanda Turner discuss the best practices of great coaches and how frontline excellence training can empower managers</p>

Vickie Schutze and Amanda Turner discuss the best practices of great coaches and how frontline excellence training can empower managers

Best Practices of Great Contact Center Coaches

The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.

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Best Practices of Great Contact Center Coaches

Best Practices of Great Contact Center Coaches