I recently sat down with Ask BBB hosts Jim Swan and Linda Smith to talk business, books and more. The following is a transcript of our interview:

Greg Schinkel

So here we are, taping the BBB course radio segment, with Jim Swan and Linda Smith from the BBB.

Jim Swan

I’m Jim Swan.

Greg Schinkel

Yes.

Jim Swan

And she’s Linda Smith.

Greg Schinkel

Absolutely. Awesome.

Jim Swan

There we go.

Linda Smith

This morning, we’re fortunate to have Greg Schinkel, president of London-based Unique Training and Development, and Michigan-based Frontline Leadership Systems, join us. Welcome to Ask BBB, Greg!

Greg Schinkel

Thanks, Linda, Jim. Great to be with you.

Jim Swan

You spend a lot of time in major cities across North America, with major companies. What are some of those companies and where do you wind up?

Greg Schinkel

Well, it does definitely take us far afield. Probably our biggest known client would be Kimberly-Clark Corporation, who makes Kleenex and toilet paper, paper towels. We train all their people at all their factories in North America, and we also train folks right here in London, Ontario, at the London Convention Center, and we’ve trained at Massey Hall and Roy Thompson Hall in Toronto. So we’ve worked with probably almost 800 different companies in southwestern Ontario and throughout the United States.

Linda Smith

Your training focuses on front-line leaders, supervisors, or managers. Why front-line instead of executive development?

Greg Schinkel

That’s a good question, Linda. You know, when we looked at how many leaders there are, first of all, in companies, most people like the glamor of doing executive development, but really when you think about it, there are way more supervisors and if you go one level below the supervisor to that team lead or lead hand level, there’s a lot of them. First of all, we realized as a business opportunity, there’s a lot more of them than there are managers and executives, but we also realized that those people actually are in touch with most of the people in the organization. When you think about it, they actually interact day to day with almost all the workers in the company, even though they’re at the most junior level in the leadership chain.

I think a lot of people say yes to promotions and they don't even realize what they're getting themselves into.
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Jim Swan

So they’re peo