Jennifer Grigg, whose career in the fire service spans 30 years and has expanded to include being a certified body language coach, joins host Fire Chief Tom DeSorcy for a conversation on developing soft skills through the study of body language, which Grigg used to overcome anxiety. Grigg and DeSorcy talk about body language awareness in interviews, developing follow up questions based on body language, how vocal tone, voice and cadence plays into recognizing stress and why it’s important to pay special attention to the mouth.