This episode of Better Experiences features Janaki Kumar, Head of Design for JPMorgan Chase & Co. Janaki is a thought-leader in design-led innovation. She is committed to delivering award-winning products and services that help businesses transform the way they work. In this episode Janaki and Amy discuss as design leaders, you must step back and let your team make design decisions that you might not make yourself - the best way to contribute to the success of your team is to step back and let them find their own creativity. The foundation of every high performing team is to have psychological safety – to enable your team to shine! Mindset transformation and change management is difficult at the organizational, team, and individual level. Empathize with people that are nervous about innovative changes – you have to bring them along.