This episode of Better Experiences features a conversation with Adrienne Boissy, Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs. This conversation explores how empathy can inspire us to deliver better experiences to patients, families, and caregivers.