In our pilot episode for the Better Together podcast we spoke with Kay Hyman, then Chief Executive of the Nepean Blue Mountains Local Health District, who has since retired from the organisation after a long and valuable contribution.

In our wide-ranging conversation we shed some light on the Nepean Blue Mountains LHD’s commitment to consumer engagement, including in relation to its ongoing redevelopment of Nepean Hospital in Western Sydney.

We also discuss some of the key challenges to meaningful health consumer engagement, including in relation to cultural and linguistic diversity, the need for better support for consumer representatives and better models for consumer engagement.