In episode 18 of The Real Talk, Raquel Ramirez interviews Andrew Blanco from Advance Impact Glass System to discuss the challenges and frustrations of dealing with window companies. They delve into the issues faced from initial sales pitches to ongoing problems, highlighting the importance of choosing a reliable and reputable company for window installations. 

Tune in to hear the conversation unfold and gain insights into the importance of finding trusted professionals in the window industry.

TIMESTAMPS

[00:00:49] Sore Subject with Window Company.

[00:05:26] Hiring the Right Company.

[00:10:25] Flimsy Impact Windows.

[00:13:19] Windows as a Hefty Investment.

[00:19:01] Permit Complications and Installation Delays.

[00:21:26] Window Sealing Issues.

[00:31:45] Company's Lack of Customer Service.

[00:42:28] Manufacturing Issues with Windows.

[00:43:37] Employees' Long-Term Loyalty.

[00:49:02] Brands in Window Options.

[01:04:11] Window Grid Alignment Issues.

In this episode, Raquel Ramirez and her guest Andrew Blanco, emphasize the importance of attention to detail and effective communication in running a successful business. They highlight how these factors can make or break a company's reputation and customer satisfaction. Raquel and Andrew also discuss the importance of transparency and fair pricing in a business. They mention that some companies are not transparent, and customers may not know what they are getting into. Thus, failure to communicate properly can lead to costly errors, which they want to avoid. 

Overall, this episode highlights the fact that longevity in the industry does not guarantee good service. It emphasizes the importance of thorough research, seeking referrals, and asking the right questions to ensure a positive experience with a company. Consequently, it showcases how these factors can impact customer satisfaction, reputation, and ultimately the success of a company.

QUOTES

• “We don't advertise. We just give the right price. We give service. And the rest of it kind of takes care of itself. Everybody wins. Everybody's happy. And that's our formula.” - Andrew Blanco
• “Windows are really, really important. They're not just, you know, they're not just there to let light in. They're there to protect your home and they can be very costly.” - Raquel Ramirez
• "You pull the permit to make sure that your property or whatever project is done to code and then it's done correctly so that you don't have problems in the future." - Raquel Ramirez
• "If we don't do the communication upfront, it can be such a costly error that we don't want to deal with it." - Andrew Blanco
• "Do your research. If the price is too good to be true, it's going to be too good to be true." - Andrew Blanco
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SOCIAL MEDIA LINKS

Raquel Ramirez

Instagram: https://www.instagram.com/featured_properties_intl/

Facebook: https://www.facebook.com/featuredre

LinkedIn: https://www.linkedin.com/in/raquel-ramirez/

Andrew Blanco

Instagram: https://www.instagram.com/ay_blanco/

LinkedIn: https://www.linkedin.com/in/andrew-blanco-ba44482a/

Company Instagram: Advanced Impact Glass

Website: Advanced Impact Glass

WEBSITES:

The Real Talk: https://www.therealtalkpodcast.net/

Featured Properties International: https://msha.ke/featuredre