In this episode, we delve into the future of automation—moving beyond simple bots to intelligent, goal-driven Process Agents. Unlike traditional task bots or service agents tied to specific systems, these next-gen agents are designed to navigate complex workflows, apply contextual judgment, and deliver measurable business impact. We explore why many enterprises struggle with outdated automation mindsets, and how embracing agentic automation can drive real transformation. Learn how to identify high-value use cases by focusing on core value streams, modeling persona-centric journeys, and targeting tasks with structured variability. Discover how strategically deploying Process Agents where human and digital interactions converge can unlock capacity, enhance agility, and elevate enterprise performance.

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