In this episode of Back to the Future with Sutherland, host Sonya Barlow is joined by Shantanu Das, GM & Global Head of Services, Primary Sales and Scam Prevention at Wayfair, and Sanjay Reddy, SVP & Global Head of Retail and CPG at Sutherland. Together, they explore how AI is redefining the business value spectrum—beyond efficiency and automation—to drive meaningful human impact.

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