When your only tool is a hammer, every problem looks like a nail… Everyone knows that, right?

Well, everyone who insists that their ERP system can do it all may have missed the memo.

In this episode, we speak with Leo Muid, Global OMS Lead & Director in Digital Customer Experience at Capgemini, about why ERP die-hards limit themselves by not expanding their capabilities with an order management system (OMS).

Leo covers:

• The benefits of incorporating an OMS into your business
• The difference between offer and promise systems
• The customer-led approach to implementation