In this conversation, we discusses the profound impact that The New Gold Standard had on my professional life. I'll share personal anecdotes from our own experiences at the Ritz-Carlton, illustrating how their service philosophy can be applied. The discussion emphasizes the importance of going the extra mile in service, not just for guests or customers but in everyday interactions. In the second half of this episode we dive into Matthew 5 and examine what Jesus taught about service and going the extra mile.