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Beyond Fee Schedules: How Strong Payer Relationships Drive Operational Stability
Insurance relationships in dentistry are often viewed as transactional.
But strong payer partnerships can actually become a key driver of operational stability.
In this episode of Dental Operations Unpacked, Jake Larson and Clint Berry talk with Osher Zaafaran, Vice President of Payer Relations at The Smilist Management, a 130+ location DSO.
Osher shares how payer relations goes far beyond negotiating fees. From credentialing and claims support to escalation pathways and operational clarity, the relationships behind the scenes can make a major difference in how smoothly practices run.
They also discuss the growing role of technology and AI in credentialing, verification, and administrative workflows.
For DSOs and dental operators looking to scale effectively, this conversation highlights why collaboration, communication, and strong relationships with payers matter more than most realize.
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By KollaInsurance relationships in dentistry are often viewed as transactional.
But strong payer partnerships can actually become a key driver of operational stability.
In this episode of Dental Operations Unpacked, Jake Larson and Clint Berry talk with Osher Zaafaran, Vice President of Payer Relations at The Smilist Management, a 130+ location DSO.
Osher shares how payer relations goes far beyond negotiating fees. From credentialing and claims support to escalation pathways and operational clarity, the relationships behind the scenes can make a major difference in how smoothly practices run.
They also discuss the growing role of technology and AI in credentialing, verification, and administrative workflows.
For DSOs and dental operators looking to scale effectively, this conversation highlights why collaboration, communication, and strong relationships with payers matter more than most realize.