Molly Gapp brings extensive experience in professional services and customer success within the software industry. As the VP of Professional Services, Molly directs onboarding, delivery, conversion, implementation and training for Planet DDS' DentalOS solutions. 

Some key highlights in this episode include: 

• PS is a Growth Lever, Not Just a Cost Center 
• Standardization = Faster Time to Value 
• Balanced Monetization Strategy
• The Shift to Subscription-Based Services
• Sales & Services Alignment is Critical
• Pricing & Packaging Must Be Clear & Flexible
   

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