Customers think in terms of experience. If you are not providing a unified experience through all the channels you have set up, your customer experience is suffering. Learn more about this concept and how Pega 7 is uniquely poised to provide an outstanding unified experience, regardless of channel. Join Baruch Sachs as he demonstrates Omnichannel.

Episode 10: Beyond Omnichannel: Think Unified

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Learn the basics of Dynamic System Settings: What they are, how they differ from System Settings, how to GET and SET them in Activities, how they compare to prconfig.xml settings, and how to use them applying best practices.

Episode 28: Dynamic System Settings

Join Bence Magyar and Becky Blackwell on the latest TechTalk as they discuss what's new with Pega Robot Manager!

Episode 27: What's New in Robot Manager

Learn about Agents in the Pega Platform: Definition, types, and modes. Find out how to create a custom agent queue, how to manage an agent queue, and how to requeue a broken queue Get answers to frequently asked questions about agent threads, debug

Episode 26: Agents – Managing, Tracing, Reporting Problems

A listener is a Pega 7 Platform background process that waits on a TCIP/IP port or a similar messaging facility for arriving messages. Tune in as Santanu Bhattacherjee demonstrates how to troubleshoot common problems.

Episode 25: Resolving Common Problems with Email Listeners

Learn how to leverage the Pega Platform to build full-featured conversational user interfaces! Join Matt Lake as he demonstrates Pega's conversational UI!

Episode 10: Beyond Omnichannel: Think Unified

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