In this episode of Adjusted, Stephanie Behnke from Hi Marley reveals how text messaging is revolutionizing communication in workers’ compensation. With injured workers responding to texts in just 2–3 minutes, adjusters are resolving claims faster and building deeper trust—without the delays of phone tag.

But it’s not just about speed. Stephanie shares how texting allows adjusters to show empathy, detect frustration through AI-powered sentiment analysis, and overcome language barriers with built-in translation. From document sharing to supervisor coaching tools, this episode explores how SMS is creating a more human, efficient, and connected claims experience.

Whether you're managing claims or leading a team, this conversation offers practical insights into how meeting injured workers where they are—on their phones—can transform outcomes.

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Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host  Suzanne McAuliffe Vice president of claims for Key Risk.

Visit the Berkley Industrial Comp blog for more!
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