While healthcare has been on a virtualization march for decades, the COVID-19 pandemic has rushed forward significant changes in the way healthcare gets delivered. Front and center has been the emergence of telehealth services, where in-person appointments have given way to video calls. By some estimates, telehealth is up 83x over pre-pandemic levels.

In the episode, Greg Kefer and Justin Mardjuki discuss the telehealth phenomenon and how it fits into the broader virtualization push that’s transforming healthcare. There are countless patient touchpoints surrounding the actual physician interactions that are ripe for virtualization.