Artificial intelligence has become one of the most talked-about forces in financial services, but the real question for banks is no longer whether they will use AI, but how they will use it to drive meaningful growth. Behind every trade, merger, and bond issuance sits a complex system of institutions allocating capital and managing risk. As markets become faster and more digital, AI is increasingly shaping how those decisions are made.

In this episode of The Age To Come, Kamal Ahmed speaks with Rachel Lum, Financial Services Consulting Partner at IBM. Drawing on her experience working with major global institutions, Rachel looks beyond the hype to explore what it actually takes to put AI to work inside large banks. Together they discuss how AI can help leaders make better decisions, manage risk more effectively, and navigate the growing complexity of modern financial markets, while keeping human judgment firmly at the centre.

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