In this episode, we tackle a critical but often overlooked aspect of change management in local government: the human element. We’re joined once again by Kevan Collier, Strategic Learning and Organisational Development Lead at North West Employers, to explore how senior leadership teams can better understand the behavioural dynamics that make or break change programmes.

We discuss why technical plans and project timelines aren’t enough, and how neglecting the emotional, psychological, and cultural dimensions of change can lead to resistance, burnout, and failure. Kevan shares practical insights on how to help leadership teams see the bigger picture and how to embed behavioural thinking into the heart of transformation efforts.