In this episode, TribalHub sits down with Crystal Wilcox, CFO at Bay Mills Indian Community, to talk about why the best technology decisions don’t necessarily come from the top down. We discuss her unique path and how immediately involving front-line staff can lead to better outcomes, smoother implementations, and stronger long-term adoption. From lessons learned to practical ways to bridge leadership vision with user needs, this conversation highlights the power of trust, inclusion, and listening to the people closest to the work.