When I ran my own clinic, I saw first-hand how broken healthcare operations can be. The care inside the treatment room was world-class, but everything around it—payments, follow-ups, patient experience—was messy, inefficient, and often painful for both staff and patients.

In this episode, I share what I learned about why profit and care must work together. This isn’t about squeezing patients for money—it’s about building systems that reduce friction, improve retention, and ultimately allow clinicians to spend more time doing what they do best: delivering great care.

We talk about lessons from running a clinic during COVID, why outsourcing can sometimes save a practice, how poor payment systems erode patient trust, and why patient experience design matters just as much as medical excellence.

If you’re a clinic owner, manager, or just curious about where healthcare is heading, I think you’ll find this conversation useful.