Beyond the Exam Room: Improving Patient Experience in Private Healthcare

In this episode, I sit down with Jessica Martin, founder of Martin Management, to talk about transforming healthcare through the lens of patient psychology. From dental offices to concierge clinics, Jessica helps practices deliver care that’s not only clinically sound—but deeply human. We explore her journey from school psychologist to national healthcare consultant, and how personalizing patient experience builds loyalty, trust, and word-of-mouth growth.

🔗 Guest Website: https://www.martinmanagementllc.com

🌐 My Website: https://www.thealchemyconsultinggroup.com/