The Scale Your Agency Podcast | Bright Ideas

BI 379: How CPG Brand Gainful Went From Basement to Boardroom (Ft Eric Wu)


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Episode Highlights   [2:39] — Gainful’s humble beginnings
  • Eric is the co-founder of Gainful, a CPG brand manufacturing personalized nutrition products. 
  • During his undergrad years, Eric had always played sports but was intimidated by supplements.
  • Not finding the products he wanted led him to mix his protein powder in his college dorm basement.
[6:33] — The concept of progress
  • As an athlete, he always wanted to do better. This passion translated into his desire to create a better protein powder. 
  • As a liberal arts graduate, he wasn’t knowledgeable about raising venture capital, setting up a business model, and other entrepreneurial skills.
  • Yet his desire to make himself, the people, and the products around him better spurred him on.
[8:53] — Setting their business foundation
  • Jahaan, Eric’s buddy, became excited about the idea of personalized nutrition. 
  • His enthusiasm made Eric consider that there was a potential business in his personal experiment.
  • Thus, they applied to accelerators and startup incubators. The progress and traction that they got with The Brandery got them into Y Combinator.
  • Throughout their journey, they ran around gyms and conferences throughout their journey to hand out flyers and do some guerrilla marketing.
[13:35] — Knowing your customers
  • It's important to figure out your brand identity, core values, and customer needs.
  • Everyone who purchases a Gainful product needs to answer a five-minute quiz to help Eric’s team fulfill their needs.
  • This quiz helped them figure out what makes them use the products that they love.
[18:58] — Getting a distribution network
  • Eric soon realized that working night shifts and selling products online isn’t sustainable for growing a CPG brand.
  • So, they found a production facility, hired a small staff, and employed a third-party logistics provider.
  • Going from small circles to a distribution network is a crucial inflection point for CPG brands.
  • Through that, Eric and Jahaan were able to focus more on tech, research, and innovation.
[21:03] — Scaling personalized products
  • Figure out what’s important and what people want by doing it on a small scale.
  • For two years, Eric and Jahaan mixed hundreds of protein powder blends by hand. By doing so, they found trends in customer conversion, retainment, and preferences.
  • They waited for a specific amount of demand before going to a contract manufacturer.
[26:47] — Bringing value vs. paid marketing
  • The days of building a big business off the back of paid marketing are long gone. However, it will always be important for any direct-to-consumer business.
  • Gainful focuses more on its products and finding ways for customers to see their brand value in their daily lives.
[30:28] — Hiring people
  • When hiring people, approaching each conversation with sincerity will help you be able to communicate better.
  • It's also crucial to have strong advisors to lean on for reference calls or interviews.
  • The most valuable thing for founders is being able to adapt and learn by doing.
[35:34] — Leveraging your core competencies
  • It's necessary to do things that will bring you closer to the customer and understand how your internal processes work. 
  • Gainful's key differentiator is personalization and making product categories better through this trait.
  • Eric has been communicating that vision to potential partners, investors, and his team.
[39:58] — Evolving as a leader
  • Setting brand values establishes Eric’s credibility to lead the company. 
  • He also considers being present, proactive, teachable, and compassionate as good starting points for getting people to believe in their brand.
  • Reading Emily Heyward’s book, listening to podcasts, and the Fitt Insider podcast’s newsletter have helped him evolve as a leader.
[45:33] — Dealing with impostor syndrome
  • Eric is passionate about working with brilliant people, learning what makes customers tick, and bringing something valuable into the world.
  • So when he doubts himself, he reminds himself that his job is still the best gig in the world.
  • He also remembers the sacrifice his parents made to let him pursue his American dream with full freedom.
  • He simply loves doing what he does every single day.
  • If he feels down in the dumps, he clears his head through exercise and a good meal.
   
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The Scale Your Agency Podcast | Bright IdeasBy Trent Dyrsmid