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CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest news in the space, including stories from Microsoft, Afiniti, and Sprinklr.

In this edition, our CX experts include:

• Zeus Kerravala, Principal Analyst at ZK Research 
• Liz Miller, VP & Principal Analyst at Constellation Research 
• Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research 
• Derek Top, Senior Analyst at Opus Research 
• Finbarr Begley, Senior Research Analyst at Cavell Group

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