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CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Genesys, Salesforce, Google, and Five9.

In this edition, our CX experts include:

• Shelly Kramer, Principal Analyst at V3B 
• Zeus Kerravala, Principal Analyst at ZK Research 
• Liz Miller, VP & Principal Analyst at Constellation Research 
• Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

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