Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. 

He's joined by three prominent CX analysts to dissect the latest stories from the space - including news from Verint and Genesys. 

In this edition, our CX experts include: 

• Liz Miller, VP & Principal Analyst at Constellation Research 
• Rebecca Wetteman, Principal at Valoir 
• Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research 

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.