Ted McKenna is one of the world’s leading experts in sales, business development, and customer experience and a co-author of the bestselling book The JOLT Effect: How High Performers Overcome Customer Indecision. His research frequently appears in the pages of Harvard Business Review and he is a founding partner of DCM Insights, a boutique consultancy focused on using data and research-backed frameworks to help companies attract, retain, and grow their customers.

Ted is an expert in analyzing behaviours—of customers, doer-sellers, frontline sales & service agents, leaders, and board members—and applying analytics in various forms of content, products, and services. At Tethr, Ted worked on mining unstructured conversational data using advanced data science and leading AI/ML tools to build models, scores, and behavioural frameworks of which the most well-known model is the Tethr Effort Index. Previous roles called for deploying syndicated research methods to mine more structured sources such as surveys, diagnostics, demographics, and job data.

Run time – 57.01 mins.